Due to COVID-19 Outbreak, shipping delivery service might get delay about week. Please be patient.

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Faqs

Our Shipping Times

Our shipping normally takes 10-25 days to ship to the USA and 15-35 days worldwide countries.

More Detail about our Shipping and Delivery in here.


Where are your products from?

Our fulfillment centers are located around the world. To keep a diverse group of products you will love, we go far and wide and look across the globe for talented designers to provide the best quality products so depending on what product you order, and where that designer/distributor is located, will determine where your product ships out from. We work with businesses in the US, UK, Canada, China, and Australia primarily.



Can I get a refund if I don't like the product?

Please refer to our refund policy here.



Is your company trustworthy? How do I know if my private information is secure with you?

Absolutely! Yes, our website are verified and trusted by security organization. We accept credit cards, PayPal, and more payment gateway coming soon. Also, we have a GUARANTEED safe check out. Our customer service team are ready for your inquiries simple and hassle free, we want to ensure your shopping experience with us is amazing. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. In fact, we only see the last 4 digits of your credit card.



How do I track my package?

We provide our customers with a tracking number after their purchase has been processed which can be tracked through our website. Due note that it takes 3-7 days for the tracking information to be updated.



I did not get a tracking number, what do i do?

Once your order has been completely processed, we will email you a tracking number (typically within 3-4 days of your purchase). If you did not get a tracking number after 6 days of your order you can simply request yours through our contact form or via email (support@mallcubes.com) and we will gladly you provide you with one.



What are the perks of Insured Shipping?

For customers who chose to buy with Insured Shipping, your order will be insured 100%.

We will ship your product promptly and we will make sure that it arrives to your door step. This means that in the event that your product has been misplaced, we will be liable and make sure that you get a new one for free.